Helen Brown

Test content Important: Zendesk highly advises against sharing sensitive information such as passwords or credit card information in tickets, or within emails in general. Providing such informatio...

How do I get support from Zendesk?  Looking for help with Zendesk? There are lots of options when you need customer support, pick the one that works best for you: Important: Zendesk highly advis...

Quick Look: Admin Center > Workspaces > Agent tools > Views Views are a way to organize your tickets by grouping them into lists based on certain criteria. For example, you can create a view for...

Question Where can I change the account name in Support? Answer Your account name is the one populating in the page tab next to the favicon from your agent interface and, by default, in the subject...

Issue symptoms I can’t change the email address from my profile page. The option Edit email is grayed out. Resolution steps There are two ways to update your primary email address from your profile...

The Zendesk Agent Workspace enables agents to work seamlessly across Zendesk channels, all within a single ticket interface. Agents can use the appropriate channels to address issues, without being...

Lesson 1: From support requests to tickets Regardless of the type of customer support you provide, the one constant for all support organizations is that customers seek you out to help th...

If you're new to Zendesk Support and want a quick overview of what it's all about, this getting started tutorial is for you. We'll introduce the core concepts of Support and then get you on your wa...