Aurelie Verrot
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Articles
Recent activity by Aurelie Verrot-
Second Article on April 18, 2023
Second Article on April 18, 2023
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Article on April 18, 2023
First Article on April 18, 2023
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Testing Feb 24 - 1
This will be the most viewed article update
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New article without translations
Do not add labels on me. Thank you!
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New article Feb 9
Wow new article, yeah! woohoo amazing, let's go
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This is a new article
amazing This is a not-so-new article that should be sent for MT on Feb 9
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Getting started with self-service – Part 1: Planning your self-service content project
The first step in launching your self-service channel is to plan for the key tasks that you’ll need to accomplish. This includes when to launch your help center, who creates the content, and who s...
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Getting started with self-service - Introduction: Elements of a self-service channel
If it’s your job to plan, write, and maintain the content for your knowledge base, this series of articles will help you learn how to plan and then write and review your self-service content, how ...
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How can I cancel my Support trial?
Question How can a Zendesk Support trial be canceled? Can you cancel my trial for me? Answer To cancel your Support trial, let the account expire. If no payment method was added during the trial pe...
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How do my customers see their tickets if they are in multiple organizations?
Question How do my customers see their submitted tickets if they are in multiple organizations on the My Activities page? Answer End users can view their own tickets and see tickets associated with...