Ketty Tirrito

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Articles

Recent activity by Ketty Tirrito Recent activity Votes
  • Changing the default privacy of ticket comments

      Fastpath: Admin Center > Objects and rules > Tickets > Settings Your agents reply to customer tickets by adding comments to them. They can do this either through the Zendesk Support web inter...

  • Managing users in Sell

      Settings > Manage > Users provides views to manage your users in Sell. If you have Professional or Enterprise plans, and you have enabled advanced permissions, you can manage users from the ...

  • Changing the default privacy of ticket comments

    Fastpath: Admin Center > Objects and rules > Tickets > Settings Your agents reply to customer tickets by adding comments to them. They can do this either through the Zendesk Support web interfa...

  • Untitled

    Issue symptoms I followed the instructions in Setting up Ticket Sync from Zendesk to Salesforce, but cases aren't being created or updated in Salesforce. Resolution steps Open Admin Center and ve...

  • Untitled

    Issue symptoms I followed the instructions in Setting up Ticket Sync from Zendesk to Salesforce, but cases aren't being created or updated in Salesforce. Resolution steps Open Admin Center and ve...

  • Untitled

    Issue symptoms I followed the instructions in Setting up Ticket Sync from Zendesk to Salesforce, but cases aren't being created or updated in Salesforce. Resolution steps Open Admin Center and ve...

  • Untitled

    Issue symptoms I followed the instructions in Setting up Ticket Sync from Zendesk to Salesforce, but cases aren't being created or updated in Salesforce. Resolution steps Open Admin Center and ve...

  • Untitled

      Issue symptoms I followed the instructions in Setting up Ticket Sync from Zendesk to Salesforce, but cases aren't being created or updated in Salesforce. Resolution steps Open Admin Center and v...

  • Untitled

    Issue symptoms I followed the instructions in Setting up Ticket Sync from Zendesk to Salesforce, but cases aren't being created or updated in Salesforce. Resolution steps Open Admin Center and ve...

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