Ketty Tirrito

The Japan Telecommunications Business Act may require certain Zendesk subscribers in the telecommunications industry to disclose information about third-party cookies to their end users. Analytics ...

As detailed in the Sub-processor Policy, Zendesk engages OpenAI, L.L.C. ("OpenAI") as a sub-processor to support certain features and functionality within the Zendesk Services. Important informatio...

Question I need to use a generic or groups email address rather than having the email address of individual agents on outbound emails in Sell. My agents only communicate with customers from a gener...

Question How to check my SPF records? Where do I confirm my DNS records are correct? How to see if TXT records are configured? Answer Important: You may have to wait up to 48 hours for your checkm...

Question How to check my SPF records? Where do I confirm my DNS records are correct? How to see if TXT records are configured? Answer Important: You may have to wait up to 48 hours for your checkm...

Question I need to use a generic or groups email address rather than having the email address of individual agents on outbound emails in Sell. My agents only communicate with customers from a gener...

  Fastpath: Admin Center > Objects and rules > Tickets > Settings Your agents reply to customer tickets by adding comments to them. They can do this either through the Zendesk Support web interf...

  Settings > Manage > Users provides views to manage your users in Sell. If you have Professional or Enterprise plans, and you have enabled advanced permissions, you can manage users from the U...

  Settings > Manage > Users provides views to manage your users in Sell. If you have Professional or Enterprise plans, and you have enabled advanced permissions, you can manage users from the ...

  Fastpath: Admin Center > Objects and rules > Tickets > Settings Your agents reply to customer tickets by adding comments to them. They can do this either through the Zendesk Support web inter...