What Talk number is used to place outbound calls from tickets?

Question

What Talk number is used to place outbound calls from tickets?

Answer

The number used when placing an outbound call differs from how the call is initiated in the ticket. If the call is placed within a ticketthat is associated with a brand, the line of that brand will be used. 

Selecting the option Call <caller's number> the outbound number that will be used is the number that was originally placed by the caller.

Selecting the option Call < Enter a number >the outbound number defaults to the topmost line listed in the drop-down of the call console that is associated with the brand of the ticket. 

Note: The outlined behavior is default functionality. There are some exceptions that do apply. For example, if the brand of the original line called by the caller changed, was deleted, or there are no lines associated with the ticket brand.

For more details, see the article: Making outbound calls.