Testing changes

Announced on	Rollout starts	Rollout ends
September 25, 2023	September 26, 2023	September 26, 2023

Zendesk is pleased to announce a new and improved, no-code-required custom objects experience.

What has changed?

Agents have always relied on data and systems outside of Zendesk to solve their tickets. With custom objects, we are making it easier for admins to bring their unique business data into Zendesk and incorporate that data into their workflows. By keeping your custom data in Zendesk, along with your tickets, you reduce the need for agents to switch between systems while solving customer requests and enable more tailored workflows and reporting.

The new custom objects experience comes with a lot of great features:

• Easy setup and maintenance in Admin Center.
  • Set up objects, define fields, build relationships, and manage agent permissions, all within a single page in Admin Center. See Creating custom objects to integrate with custom data.
  • Build relationships between your tickets, users, organizations, and other custom objects with lookup relationship fields. See Adding object relationships.
  • Import your custom data into custom objects in bulk with the Data Importer. See Bulk importing custom object records.
  • Control access to your custom data with object-level permissions. See Configuring agent access to custom object records.